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Privacy Policy

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Privacy Policy

Last updated on March 2021

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at foodzer.com, or the FoodZer mobile application (collectively, “FoodZer Platform”) made available by FoodZer Media Private Limited (“FoodZer”, “Company”, “we”, “us” and “our”), a private company established under the laws of India having its registered office at:

Registered Office: 1ST FLOOR, 225/N, THADATHIL COMPLEX, CENTRAL JUNCTION, THIRURKKAD, MALAPPURAM, KERALA, 679321

The terms “you” and “your” refer to the user of the FoodZer Platform. The term “Services” refers to any services offered by FoodZer whether on the FoodZer Platform or otherwise. Please read this Policy before using the FoodZer Platform or submitting any personal information to FoodZer. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

Your Consent

By using the FoodZer Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the FoodZer Platform.

Policy Changes

We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the FoodZer Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.

Links to Other Websites

The FoodZer Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. FoodZer shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the FoodZer Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

Information We Collect From You

We will collect and process the following information about you:

Information you give us:

Create or update your FoodZer account, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture. If you sign in to the FoodZer Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by FoodZer at its sole discretion, you will be allowing us to pass through and receive from the SNS your log-in information and other user data; or

Provide content to us, which may include reviews, ordering details and history, favorite vendors, special merchant requests, contact information of people you refer to us and other information you provide on the FoodZer Platform (“Your Content”).

Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information.

Correspond with FoodZer for customer support;

Participate in the interactive services offered by the FoodZer Platform such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc., or

Enable features that require FoodZer's access to your address book or calendar;

Report problems for troubleshooting.

If you sign up to use our Services as a merchant or a delivery partner, we may collect location details, copies of government identification documents and other details (KYC), call and SMS details.

Information we collect about you:

With regard to each of your visits to the FoodZer Platform, we will automatically collect and analyse the following demographic and other information:

When you communicate with us (via email, phone, through the FoodZer Platform or otherwise), we may maintain a record of your communication;

Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address;

Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen. FoodZer Platform includes the FoodZer advertising services (“Ad Services”), which may collect user activity and browsing history within the FoodZer Platform and across third-party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including without limitation your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, FoodZer cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the FoodZer Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services;

Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;

Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the FoodZer Platform;

Stored information and files: FoodZer mobile application (FoodZer app) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the FoodZer app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the FoodZer app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.

If you are a partner restaurant, merchant or a delivery partner, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.

Information we receive from other sources:

We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.

When you sign in to FoodZer Platform with your SNS account, or otherwise connect to your SNS account with the Services, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.

If you are partner restaurant, merchant or a delivery partner, we may, additionally, receive feedback and rating from other users.

Cookies & Tracking Technologies

Our FoodZer Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.

We use cookies and similar technologies for purposes such as:

Authenticating users;

Remembering user preferences and settings;

Determining the popularity of content;

Delivering and measuring the effectiveness of advertising campaigns;

Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

Uses of Your Information

We use the information we collect for following purposes, including:

To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your FoodZer account;

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;

To administer and enhance the security of our FoodZer Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;

To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;

To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;

To allow you to participate in interactive features of our Services, if any; or

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

If you are a partner restaurant or merchant or delivery partner, to track the progress of delivery or status of the order placed by our customers;

To carry out academic research with academic partners.

Disclosure and Distribution of Your Information

We may share your information that we collect for following purposes:

With Service Providers:

We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments.

With Partner Restaurants/Merchant:

While you place a request to order food through the FoodZer Platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order. In order to facilitate your online food order processing, we provide your information to that restaurant/merchant in a similar manner as if you had made a food order directly with the restaurant.

For Crime Prevention or Investigation:

We may share this information with governmental agencies or other companies assisting us when obligated under applicable laws or in good faith to respond to court orders and legal processes, or to detect and prevent fraud and illegal acts.

Data Security Precautions

We have in place appropriate technical and security measures to secure the information collected by us. We use vault and tokenization services from PCI-compliant third-party service providers to protect your sensitive personal information.

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the FoodZer Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.

Grievance Officer & Platform Security

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at support@foodzer.com or write to our Grievance Officer at:

FoodZer Grievance Officer1ST FLOOR, 225/N, THADATHIL COMPLEX,
CENTRAL JUNCTION, THIRURKKAD, MALAPPURAM,
KERALA, 679321
Violation Reports: grievances@Foodzer.com